Refund Policy

Sleeping Trade LLC ("we", "us", "our") is committed to fair, transparent, and predictable treatment of every paying subscriber. This Refund Policy describes when refunds are available, when they are not, and how to request one. It applies to every paid subscription on the Service, regardless of plan tier or billing cycle, and forms part of the binding contract between you and Sleeping Trade LLC. It should be read together with our Terms of Service.

The Policy is written with reference to Indian consumer law — primarily the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 — and reflects what we believe is reasonable industry practice for a digital subscription service serving Indian retail traders. For users outside India, comparable consumer-protection laws of the country of residence may apply on a residual basis; nothing in this Policy excludes your statutory rights under your local law.

This Policy is current as of the "Last Updated" date at the top of this page. We may amend it from time to time; the most recent version on the website governs requests submitted after its effective date. Where an amendment materially reduces a benefit available to a current subscriber, the prior version will continue to apply to that subscriber's current paid period.

The Service is offered exclusively as a subscription. There are no one-time fees and no usage-based charges. The current subscription plans are listed on the pricing page. Each plan can be billed monthly, on a six-month commitment, or annually; annual prepayment offers a discount of up to forty percent over the equivalent monthly cost.

What you are paying for: access to the Service for the period of the subscription. This includes the right to receive trade signals (Signal Only plan) or to have trades placed in your broker account through our automation (Auto-Trade plans), to receive operational alerts on WhatsApp and Telegram, to access the dashboard, and to receive customer support during the subscription period.

What you are not paying for: any specific level of trading return. Returns are not part of the subscription consideration. Trading involves risk; losses are possible; no plan guarantees profit. This distinction matters for the refund analysis below: dissatisfaction with returns is a question for the strategy and the market, not for the subscription.

Subscriptions auto-renew at the end of each billing period unless cancelled at least seventy-two hours before the renewal date. You can cancel at any time from the dashboard or by writing to support@sleepingtrade.in. Cancellation prevents future renewal; refund of the current paid period depends on the rules below.

Refund eligibility depends on the time since first subscription, the plan tier, the reason for the refund request, and whether the Service has been used.

3.1 Cooling-off period — first-time subscribers

First-time subscribers to a paid plan are entitled to a full refund within seven days of the first paid subscription, except where the Service has been actively used to place trades during that period. If trades have been placed, any refund is calculated as the subscription amount less (a) a pro-rated charge for the days of access used, and (b) a fixed administrative fee of ₹500 to cover broker-API metering and engineer time. The cooling-off period applies to the first paid subscription only; subsequent renewals do not reset it.

3.2 Annual plans

For first-time annual subscribers, the cooling-off window is fourteen days instead of seven, given the larger up-front commitment. After the fourteen-day window, the only refund grounds available on an annual plan are those listed in Section 5 (technical or billing failures attributable to us).

3.3 Signal Only plan

The Signal Only plan does not place trades in your account; refunds during the cooling-off window are full and uncomplicated. After the cooling-off window, no refund is available for change of mind on Signal Only.

3.4 Auto-Trade plans

Auto-Trade plans (Starter, Pro, Elite, Premium Personal) involve real-money execution. Refunds during the cooling-off window are subject to the trade-usage adjustment described in 3.1. After the cooling-off window, refunds are limited to Section 5 grounds.

The following situations do not qualify for a refund. We have framed these strictly because the alternative would be to ask other subscribers to subsidise refunds for outcomes that are inherent to active trading or to the user's own decisions:

• Time elapsed beyond the cooling-off window. After the seven-day window (or fourteen-day window for annual plans), we will not refund subscription fees on the grounds of change of mind, dissatisfaction, or any reason that does not fall within Section 5.
• Trading losses. Losses produced by the strategy in your account are not grounds for a refund of the subscription fee. The subscription pays for access; trading outcomes are governed by markets, your capital, and the strategy's performance.
• Dissatisfaction with returns. A negative or below-target month, quarter, or year is not a refund-eligible event. Even backtested winning strategies have losing periods.
• User-side broker issues. If your broker account is suspended, your KYC has lapsed, your IP whitelist is out of date, or you have failed to perform the daily token refresh required by Zerodha, the resulting non-execution is not our responsibility and is not a refund ground.
• User-side capital issues. Insufficient margin, withdrawal of capital from the account, pledging or unpledging of securities that affects margin, and other capital-side actions are user choices that may produce non-execution; these are not refund-eligible.
• Market conditions. Periods of low volatility, low volume, regulatory restrictions on weekly expiry, lot-size revisions, and similar market events are part of trading; they are not service-quality issues for which a refund is owed.
• Change of mind. Outside the cooling-off window, a decision that algorithmic trading "is not for me" or that you would prefer a different strategy provider is not a refund ground.

The following situations are refund-eligible at any time during the subscription, subject to verification of the underlying facts:

• Platform technical failure. Where the Service has been wholly unavailable for placing trades for three or more consecutive trading days due to a fault on our infrastructure (not on the broker side, the exchange side, or the user side), affected subscribers are entitled to a pro-rated refund for the period of unavailability and may, at our discretion, be granted an additional service-credit gesture of goodwill. Public outage notifications and reconciliation logs are evidence in such cases.
• Inability to connect to your broker due to our error. Where the API connector for your broker is broken on our side and we have failed to remediate within a reasonable period (currently three trading days from your written notice), the corresponding period is refund-eligible.
• Billing errors. If you have been charged an amount that does not match your subscribed plan and billing cycle, charged for a plan you did not subscribe to, or charged twice for the same billing period, we will refund the erroneous amount in full plus reasonable bank charges, if any.
• Service not as described. Where there is a material discrepancy between the Service as described on the pricing page or the public-facing marketing material at the time of subscription and the Service as actually delivered, we will refund on a pro-rated basis. This is a high bar; cosmetic differences and product-roadmap delays do not satisfy it.
• Promotional discount errors. Where a promotional code or discount was promised but did not apply, we refund the discount differential.

To request a refund, please send an email to support@sleepingtrade.in with the subject line "REFUND REQUEST" and the following information in the body:

• The email address registered with your account.
• The order ID of the subscription payment from your invoice or your Razorpay receipt.
• The plan you subscribed to and the billing cycle.
• The reason for the refund request, with reference to the relevant clause of this Policy.
• Any supporting evidence (screenshots, error logs, broker statements) that you believe is relevant.

Acknowledgement timeline: we acknowledge every refund request within two business days. Substantive response timeline: we provide a substantive response — approval, partial approval, or rejection with reasons — within seven business days for standard requests, and within fifteen working days for requests that require deeper investigation (for example, technical-failure claims that involve log analysis).

If your request is rejected and you believe the rejection is wrong, you may escalate to legal@sleepingtrade.in with the subject line "REFUND ESCALATION". The legal team will review the original decision and respond within ten business days. After exhausting these internal channels, you retain your statutory right to consumer-forum remedy under the Consumer Protection Act, 2019, as discussed in Section 10.

Approved refunds are processed by Razorpay through the same payment instrument used to make the original payment, in line with Razorpay's refund mechanics and the rules issued by the Reserve Bank of India for refund-of-online-payments. Typical timelines are:

• UPI: 5–7 business days from approval, often faster, depending on the payer's bank.
• Credit cards: 7–10 business days; credit appears on the next monthly statement.
• Debit cards: 7–14 business days; varies by bank.
• Net banking: 5–10 business days depending on the bank's reconciliation cycle.
• Razorpay wallet: typically credited within 24–72 hours.

If a refund has not appeared after the relevant timeline, contact us with the subject line "REFUND CHASE" and we will share the Razorpay refund reference number ("RRN") and any chargeback or arbitration history. If your bank disputes the refund despite the RRN being valid, we will provide bank-acceptable documentation for a manual reconciliation. RBI rules generally require banks to credit valid refunds within prescribed timelines; persistent failure to do so is a matter for your bank's grievance redressal cell or the Banking Ombudsman, not for us.

We do not refund to a different payment instrument from the one used to pay. Where the original instrument has been closed or invalidated (for example, your card has been replaced), refunds are processed to the same card number; the issuing bank typically maps these to the replacement card automatically. If for any reason the original instrument is unavailable, we will request bank-account particulars for a NEFT/IMPS refund, with appropriate verification to prevent fraud.

You may cancel your subscription at any time. Cancellation can be initiated through the dashboard ("Cancel subscription" in your account settings) or by emailing support@sleepingtrade.in with the subject "CANCELLATION".

8.1 Effect of cancellation

Cancellation prevents the next auto-renewal charge. You retain access to the Service through the end of the current paid period; thereafter, the account is downgraded to a free read-only mode. Open positions placed by us before cancellation continue to be managed under the strategy stack until the strategy's natural exit, unless the cancellation also coincides with revocation of API access.

8.2 No partial refunds for unused days

Within a billing cycle, we do not refund the unused days of access following a mid-cycle cancellation, except where the cancellation is grounded in a refundable situation under Section 5 of this Policy. The rationale: the price for any cycle reflects the full-cycle access; pro-rating mid-cycle cancellations would shift the cost to other subscribers.

8.3 Annual plans — exceptional pro-rata

For annual plans, if you cancel after the fourteen-day cooling-off period and before the second month of the annual cycle, no refund is available. After the second month, in genuinely exceptional circumstances (verified medical incapacity of the subscriber, demonstrable regulatory bar from trading, or relocation outside the supported jurisdictions), we may at our discretion offer a pro-rata refund of the unused months minus a 15% administrative deduction. These exceptions are reviewed case-by-case at legal@sleepingtrade.in.

Plan downgrades — for example, moving from Pro to Starter — take effect at the end of the current billing period. The lower price applies from the start of the next billing cycle; we do not refund or credit the differential between the higher and lower plan for the current period in which the downgrade was requested.

Plan upgrades, by contrast, take effect immediately, with the price differential charged on a pro-rated basis for the remainder of the current billing period. The asymmetry reflects the operational reality: we provision additional capacity at upgrade time, and we cannot reclaim provisioned capacity instantaneously at downgrade time. If you require an exceptional downgrade with an immediate price reduction (for example, because of a verifiable change of circumstance), email legal@sleepingtrade.in; such requests are reviewed case-by-case.

Nothing in this Policy excludes or limits your statutory rights under Indian law. The Consumer Protection Act, 2019 ("CPA 2019") and the Consumer Protection (E-Commerce) Rules, 2020 confer specific protections on consumers of digital services, including the right to seek redress for "deficiency in service" before consumer commissions and the right to a fair consumer-grievance mechanism within the service provider.

10.1 Internal grievance mechanism

The first level of redress is internal: write to support@sleepingtrade.in for a refund or service complaint, then to legal@sleepingtrade.in for an escalation. Our acknowledgement and substantive-response timelines are set out in Section 6.

10.2 Consumer-commission complaint

If our internal mechanism does not resolve your complaint to your satisfaction, you may file a complaint before the appropriate Consumer Disputes Redressal Commission. The Commission's jurisdiction depends on the value of the consideration paid: District Commission up to ₹50 lakh, State Commission up to ₹2 crore, and National Commission above that. Complaints can be filed online through the e-DAAKHIL portal at edaakhil.nic.in, which dramatically reduces the procedural overhead of consumer litigation.

10.3 National Consumer Helpline

The National Consumer Helpline (NCH) provides free advice, mediation support, and complaint forwarding. The toll-free number is 1915, and the WhatsApp number is 8800001915. The NCH does not adjudicate complaints; it facilitates resolution and forwards persistent disputes to the appropriate authority.

10.4 Consumer Protection (E-Commerce) Rules

The 2020 Rules require e-commerce entities to maintain a grievance officer with a published contact, to acknowledge consumer complaints within forty-eight hours, and to substantively dispose of them within one month. Our internal mechanism is calibrated to these timelines and where we exceed them in any specific case we will explain why.

A "chargeback" is a payment-card mechanism by which a cardholder asks the card-issuing bank to reverse a transaction. Chargebacks are an important consumer-protection tool but they are designed for fraud and unauthorised-transaction cases, not for ordinary refund disputes. Initiating a chargeback for an issue that should have been raised through our refund process bypasses the contractual remedies you have agreed to and exposes both sides to unnecessary cost.

Our position on chargebacks is as follows. (a) If your card has been used without your authorisation, file a chargeback immediately with your bank and notify us at legal@sleepingtrade.in so that we can lock the account, preserve evidence, and cooperate with the investigation. (b) If you are unhappy with the Service, follow the refund process in Section 6 first; we are committed to fair resolution within seven business days. (c) If you initiate a chargeback for a Service dispute without first using the refund process, we will furnish to your bank a comprehensive set of evidence including subscription terms, usage logs, and any prior communication; we will simultaneously suspend your account pending resolution of the chargeback to prevent further loss.

A chargeback initiated in bad faith — for example, while the user is still actively using the Service and has placed trades — exposes the user to recovery action by us and to a permanent ban from the Service. We will not threaten chargeback-initiating users with reporting to credit bureaus or with legal action that we are not actually prepared to take; we will, however, defend our position robustly through legitimate means.

Subscription invoices are issued with applicable GST at the rate prevailing on the invoice date. When a refund is approved, the GST component of the refunded portion is also refunded by the issuance of a credit note in accordance with Section 34 of the Central Goods and Services Tax Act, 2017 and the corresponding state GST acts. The credit note is recorded against the original invoice in the same tax period, where time permits, or in the next tax period.

For users who claim GST input credit on the original invoice (typically B2B users with a registered GSTIN), the issuance of a credit note will reduce the input credit available for that invoice. You are responsible for reconciling the credit note in your GSTR-2B and adjusting your input credit claims accordingly. We will assist with reconciliation queries on request to support@sleepingtrade.in with subject "GST RECONCILIATION".

For B2C users (no GSTIN provided), the GST refund is included in the gross refund amount; no further action is required from your side.

Annual plans offer a meaningful price reduction over monthly billing in exchange for a longer up-front commitment. The trade-off is reflected in the refund window and the post-window refund rules:

• Cooling-off: fourteen days, instead of seven for monthly plans.
• After cooling-off: no refund of the annual subscription is available, except on the Section 5 grounds (technical or billing failure attributable to us). Cancellation prevents future renewal but does not entitle you to a refund of the unused months of the current annual cycle. The Section 8.3 exceptional pro-rata may apply in defined circumstances.
• Auto-renewal of annual plans: annual plans renew automatically on the same calendar date one year after the original subscription, at the price prevailing for new annual subscribers as of the renewal date. We will notify you at least thirty days before the renewal so that you can cancel if you wish.
• Plan changes during the annual cycle: upgrades during an annual cycle are charged on a pro-rated basis. Downgrades during an annual cycle take effect at the start of the next annual cycle; we do not refund the differential mid-cycle.

Disputes arising out of or in connection with this Refund Policy will be resolved using the dispute-resolution process set out in our Terms of Service: written notice and good-faith negotiation; mediation under the Mediation Act, 2023; arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Mumbai, Maharashtra, India. Notwithstanding the arbitration clause, you retain at all times your statutory right to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019; arbitration is not a bar to consumer-forum remedy in the way it might be for B2B disputes.

Our experience is that the overwhelming majority of refund disagreements are resolved at the first or second internal step, without recourse to mediation or arbitration. The most important predictor of fair, fast resolution is clear, evidence-based correspondence on both sides. We commit to that standard and ask the same of you.

We may amend this Refund Policy from time to time. The "Last Updated" date at the top of this page indicates the version currently in force. Where an amendment introduces a new fee, removes a refund right, or otherwise materially reduces the protection available to a current subscriber, the amendment will not apply to that subscriber's current paid period; the prior version of the Policy will continue to govern that period, and the amendment will take effect from the next renewal.

Material changes are notified to registered users by email at least thirty days before they take effect, and are flagged on the dashboard. Non-material changes — typographical corrections, hyperlink updates, formatting refinements — may be made without notice. A versioned changelog of this Policy is maintained internally and is available on request.

For refunds, cancellations, plan changes, billing questions, and consumer complaints:

• Refunds and billing: support@sleepingtrade.in — subject line "REFUND REQUEST" or "BILLING".
• Refund escalation: legal@sleepingtrade.in — subject line "REFUND ESCALATION".
• Postal address: Sleeping Trade LLC, Delaware, United States of America. Full registered-office address provided on request to verified subscribers.

Acknowledgement: within forty-eight business hours. Substantive response: within seven business days for standard requests; within fifteen working days for matters requiring legal review.